topic Re: Remote in Sky Q

Remote

Crossan — Fri, 16 May 2025 18:32:42 GMT

My sky q mini box remote was broken have had a replacement sent but wont connect any help would be appreciated very stressed

Re: Remote

nigea99 — Fri, 16 May 2025 18:38:13 GMT

@Crossan wrote:

My sky q mini box remote was broken have had a replacement sent but wont connect any help would be appreciated very stressed

@Crossan

May I suggest you try a reset of your new remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote

Re: Remote

Tate20 — Thu, 03 Jul 2025 13:15:46 GMT

My sky Q main box remote is broken was sent a mini box remote doesn't work with main box

Re: Remote

nigea99 — Thu, 03 Jul 2025 13:18:30 GMT

@Tate20 wrote:

My sky Q main box remote is broken was sent a mini box remote doesn't work with main box

hi @Tate20

All (genuine) SKY Q remotes work with all SKy Q boxes (mains & minis)

Please see my post above regarding resetting it

Re: Remote

Daniel0210 — Thu, 03 Jul 2025 13:18:56 GMT

@Tate20 wrote:

My sky Q main box remote is broken was sent a mini box remote doesn't work with main box

@Tate20

There is no different remote for a mini box. All currently provided remotes are the same.

Re: Remote

Laing1 — Thu, 03 Jul 2025 15:47:57 GMT

@Tate20 wrote:

My sky Q main box remote is broken was sent a mini box remote doesn't work with main box

@Tate20 If the reote you had was a touch remote these wetre discontinued around 2019 ish all remotes are now the same as @nigea99 and @Daniel0210 have said

You will need to re-pair the remote to work with your box and TV the link to do this is in @nigea99 post above