https://helpforum.sky.com/t5/Sky-Q/Card-not-working/m-p/5027483#M705311 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4426550">@Lou-04</a>&nbsp;</P> <P><SPAN>First check that your viewing card is correctly inserted.&nbsp;</SPAN><SPAN>If it is in correctly there is not enough of it showing to grip and remove it.&nbsp;</SPAN><SPAN>Push it fully in and it will pop out slightly so you can remove it.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Take it out and give the chip a gentle wipe with a damp lint free cloth. Once it's dry&nbsp;</SPAN><SPAN>reinsert it chip side up and chip end in first. Push it gently fully in and you should hear &nbsp;a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If the message still appears try </SPAN><SPAN>refreshing your Viewing card. So go to…</SPAN></P> <P><SPAN>Home - Settings - System info.</SPAN></P> <P><SPAN>Highlight Viewing card number and then select Setup on the right hand side.</SPAN></P> <P><SPAN>Then select Use this option to trigger a callback. (</SPAN><SPAN>No phone call is made, it's just Sky terminology but the card should he refreshed).&nbsp;</SPAN></P> Thu, 03 Jul 2025 03:32:13 GMT Daniel0210 2025-07-03T03:32:13Z https://helpforum.sky.com/t5/Sky-Q/Card-not-working/m-p/5027432#M705308 Please ensure the correct viewing card is inserted with the chip facing up Wed, 02 Jul 2025 21:47:17 GMT https://helpforum.sky.com/t5/Sky-Q/Card-not-working/m-p/5027432#M705308 Lou-04 2025-07-02T21:47:17Z https://helpforum.sky.com/t5/Sky-Q/Card-not-working/m-p/5027483#M705311 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4426550">@Lou-04</a>&nbsp;</P> <P><SPAN>First check that your viewing card is correctly inserted.&nbsp;</SPAN><SPAN>If it is in correctly there is not enough of it showing to grip and remove it.&nbsp;</SPAN><SPAN>Push it fully in and it will pop out slightly so you can remove it.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Take it out and give the chip a gentle wipe with a damp lint free cloth. Once it's dry&nbsp;</SPAN><SPAN>reinsert it chip side up and chip end in first. Push it gently fully in and you should hear &nbsp;a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If the message still appears try </SPAN><SPAN>refreshing your Viewing card. So go to…</SPAN></P> <P><SPAN>Home - Settings - System info.</SPAN></P> <P><SPAN>Highlight Viewing card number and then select Setup on the right hand side.</SPAN></P> <P><SPAN>Then select Use this option to trigger a callback. (</SPAN><SPAN>No phone call is made, it's just Sky terminology but the card should he refreshed).&nbsp;</SPAN></P> Thu, 03 Jul 2025 03:32:13 GMT https://helpforum.sky.com/t5/Sky-Q/Card-not-working/m-p/5027483#M705311 Daniel0210 2025-07-03T03:32:13Z