topic Re: Ultra HD in Sky Q

Ultra HD

Ocin25 — Wed, 02 Jul 2025 14:38:41 GMT

Hi. Just changed my package having being with Sky for 13 years. I have a Sky Q box and 2 mini boxes. New package includes Sky signiture, Sky sports and HD. However I seem to be missing UHD after being told that I would have UHD and Dolby atmos included at no additional cost. Please can somebody confirm my package. TIA.

Re: Ultra HD

PandJ2020 — Wed, 02 Jul 2025 14:43:47 GMT

@Ocin25 wrote:
Please can somebody confirm my package.

Not us as we're other customers that cannot access your account...

You can check your subscriptions from your account. Click on 'your products'.

Re: Ultra HD

nigea99 — Wed, 02 Jul 2025 15:31:54 GMT

@Ocin25 wrote:

Hi. Just changed my package having being with Sky for 13 years. I have a Sky Q box and 2 mini boxes. New package includes Sky signiture, Sky sports and HD. However I seem to be missing UHD after being told that I would have UHD and Dolby atmos included at no additional cost. Please can somebody confirm my package. TIA.

hi @Ocin25

As @PandJ2020 indicates you check you package by looking at 'Your Products' - you can access this from your KSY Q box - Home - My Sky

If you have only just switched to Signature from an older package it is possible that you were getting UH via a veru old add on called Multiroom pack (note the pack)

This works differently under Signature and you need both the HD and then UHD add on - it is quite possible that the switch didn't not pick this up.

If you don't have it, you will need to call Customer Services, I am afraid