topic Re: Sky Q hard drive crashed in Sky Q

Sky Q hard drive crashed

Barryt14 — Tue, 01 Jul 2025 12:25:03 GMT

I've had to reset my Sky Q hard drive twice in the last 3 months. My concern is that it will just continue until it becomes inoperable. In addition, I've had to reset the WiFi connection to the Sky Q box several times in the last year. I live in a rural village, so no Sky broadband to speak of. I am now on GIGACLEAR, so starting to think that Sky does not like third party broadband.

Re: Sky Q hard drive crashed

Daniel0210 — Tue, 01 Jul 2025 12:32:15 GMT

@Barryt14

Try following this link. It should lead to a replacement box if needed https://www.sky.com/help/articles/sky-q-hard-drive-errors

If you do need a new box remember to remove the viewing card from the faulty box.

Re: Sky Q hard drive crashed

Barryt14 — Tue, 01 Jul 2025 13:27:02 GMT

Thanks for the suggestion, however, that link does not help as I have been through the "fix" process that Sky suggested (twice), so it is currently working and the online check that Sky does, reports that it is fine. I need to speak to them, but unfortunately, the number I found on their website does not get me through to a person.

Re: Sky Q hard drive crashed

Daniel0210 — Tue, 01 Jul 2025 13:29:54 GMT

@Barryt14
To call Sky dial 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Sky Q hard drive crashed

Barryt14 — Tue, 01 Jul 2025 23:24:40 GMT

Thanks Daniel, I'll try that.

Re: Sky Q hard drive crashed

Chodley — Wed, 02 Jul 2025 09:20:45 GMT

When it does become inoperable or most likely works but refuses to record anything, replace it then. It only takes 24 hours.

Re: Sky Q hard drive crashed

Barryt14 — Wed, 02 Jul 2025 11:09:36 GMT

I've contacted Sky and will be changing from Sky Q to the Sky streaming service with Sky Glass Air. The main issue is that Sky Q works perfectly with Sky Broadband and I have Gigaclear. Hopefully, this will resolve both my issues.