topic Re: Paramount+ upgrade in Sky Q

Paramount+ upgrade

janecurran — Mon, 16 Jun 2025 18:03:32 GMT

Hi,

I've been trying to upgrade to the standard package of Paramount+ using the my sky page, but when I can't get past the payment page as an error page comes up saying "We'll be back soon. Something has gone wrong, but we're working on this. Please Try again later. MYSKY_2306."

I have tried ringing sky but they barely understood what I was talking about, let alone actually help. Am I missing something? I can't work out why this is happening. I even tried using a different bank card.

Thanks!

Re: Paramount+ upgrade

oldfella — Mon, 16 Jun 2025 18:13:05 GMT

@janecurran wrote:

Hi,

I've been trying to upgrade to the standard package of Paramount+ using the my sky page, but when I can't get past the payment page as an error page comes up saying "We'll be back soon. Something has gone wrong, but we're working on this. Please Try again later. MYSKY_2306."

I have tried ringing sky but they barely understood what I was talking about, let alone actually help. Am I missing something? I can't work out why this is happening. I even tried using a different bank card.

Thanks!

Hi @janecurran

Assume you do not have Sky Cinema .

Regardless with or without Sky Cinema you should be able to subscribe using the following link

https://www.sky.com/help/articles/using-paramount-plus

Re: Paramount+ upgrade

janecurran — Mon, 16 Jun 2025 18:36:47 GMT

Hi,

sorry, yes should have included that I do have sky cinema, which is why I have the basic subscription, but can't deal with the ads so want to upgrade to the standard subscription.

Re: Paramount+ upgrade

oldfella — Mon, 16 Jun 2025 19:21:04 GMT

@janecurran wrote:

Hi,

sorry, yes should have included that I do have sky cinema, which is why I have the basic subscription, but can't deal with the ads so want to upgrade to the standard subscription.

Ahh OK @janecurran

Are you trying this in the Q box Home Menu in My Sky or the My Sky website?

Re: Paramount+ upgrade

JustynTime — Tue, 17 Jun 2025 20:48:12 GMT

I've had exactly the same problem this evening trying to do it through the Sky Stream Puck

Re: Paramount+ upgrade

calxdcfc — Tue, 17 Jun 2025 21:23:55 GMT

Having the same issue on my sky q box - any idea how to sort this?

Re: Paramount+ upgrade

75Bob75 — Tue, 17 Jun 2025 22:25:16 GMT

I also have the same issue, and can see no other way of upgrading from the free basic subscription.

I also wonder why it asks for credit card details, assumed this woukd

juat be added onto my sky bill and not require a separate payment to be setup?

Re: Paramount+ upgrade

janecurran — Tue, 17 Jun 2025 22:29:51 GMT

I ended up calling back today and spoke to about 4 different people. Eventually I was told by the app department the only option was to cancel sky cinema for 24 hours so my paramount plus account unlinked to sky, but only realised when the cancellations advisor started going through terms and conditions that I was about to be locked into another 12 month contract, so if you do go that route, be careful. I've ended up cancelling cinema all together, and luckily because I wasn't told it was a new contract, I didn't have to pay the downgrade premium in the end, which was a possibility for a bit of the call.

Apparently they have no way to upgrade our accounts on their system. I was told that their partnership with paramount is different to their one with netflix. For netflix they have access to the netflix system, whereas they don't have any access to paramount plus. Paramount plus say that any subscription as part of a sky partnership has to be sorted through sky, so they can't help either.

Its been logged as an issue, but they all said that their system doesn't show this as a common problem, so it might be helpful to ring just so they have multiple accounts of this issue, but basically don't expect them to be able to do anything about it.

Re: Paramount+ upgrade

oj01 — Wed, 18 Jun 2025 06:36:24 GMT

@janecurran wrote:
I ended up calling back today and spoke to about 4 different people. Eventually I was told by the app department the only option was to cancel sky cinema for 24 hours so my paramount plus account unlinked to sky, but only realised when the cancellations advisor started going through terms and conditions that I was about to be locked into another 12 month contract, so if you do go that route, be careful. I've ended up cancelling cinema all together, and luckily because I wasn't told it was a new contract, I didn't have to pay the downgrade premium in the end, which was a possibility for a bit of the call.

Apparently they have no way to upgrade our accounts on their system. I was told that their partnership with paramount is different to their one with netflix. For netflix they have access to the netflix system, whereas they don't have any access to paramount plus. Paramount plus say that any subscription as part of a sky partnership has to be sorted through sky, so they can't help either.

Its been logged as an issue, but they all said that their system doesn't show this as a common problem, so it might be helpful to ring just so they have multiple accounts of this issue, but basically don't expect them to be able to do anything about it.

You absolutely can upgrade the Paramount+ subscription from the free Basic Tier to the Standard or Premium Tiers , as per this link.

https://www.sky.com/help/articles/switching-app-subscription-plan

Re: Paramount+ upgrade

calxdcfc — Wed, 18 Jun 2025 07:13:32 GMT

I have followed all the steps shown here but keep getting an error - maybe its an issue on Sky's end with the upgrade system.

Re: Paramount+ upgrade

75Bob75 — Wed, 18 Jun 2025 08:04:10 GMT

This is exactly what I see, it does appear to be quite common.

I'm already in contract for Sky Cinema having recently renegotiated my package so cancelling and adding it again would be an expensive work around, I probably would be better cancelling paramount add on and paying the full price.

Re: Paramount+ upgrade

pblake80 — Wed, 18 Jun 2025 21:33:12 GMT

I have the same issue. I have a sky Cinema Subscription for what its worth (hardly watch it to be fair - defo watch more Paramount +) but getting fed up with only HD and the constant adverts on the basic package.

I am glad I am not the only one havinmg this issue thought it was just me - Come on Sky sort it out - Dont publish a process that does not work.!!!!!!

I thought I would just upgrade to the premium to get my UHD for £6 as that sort of saves £4.99 being on Sky Cinema.

Now thinking of cancelling Sky Cinema all together and paying the £10.99 for P+, but the big question is would I be able to get it on my Sky Glass? Has anyone done that sucessfully?

Re: Paramount+ upgrade

Chodley — Thu, 19 Jun 2025 03:56:32 GMT

Well, there is a Sky Glass P+ app, so why wouldn't you?

of course, there is also a P+ upgrade process on Sky which doesn't seem to work so maybe I'm expecting too much.

I've escalated @janecurran 's original request

Re: Paramount+ upgrade

Richardr1 — Sat, 21 Jun 2025 16:24:44 GMT

I've the same issue.

If you do a search on this forum, this error message has been reported here for over two years for a few people on both Paramount+ and Discovery+. It can't be too common as there are only a few reports, or perhaps few people upgrade.

Given people are seeing it on both Stream and Q it would appear to be nothing to do with the boxes, but Sky's backend systems.

Re: Paramount+ upgrade

Chodley — Sat, 21 Jun 2025 20:20:55 GMT

@Richardr1 wrote:
I've the same issue.

If you do a search on this forum, this error message has been reported here for over two years for a few people on both Paramount+ and Discovery+. It can't be too common as there are only a few reports, or perhaps few people upgrade.

Given people are seeing it on both Stream and Q it would appear to be nothing to do with the boxes, but Sky's backend systems.

I don't think that upgrade process has been around two years has it?

Re: Paramount+ upgrade

Richardr1 — Sat, 21 Jun 2025 20:40:09 GMT

This specific Paramount+ upgrade process hasn't been but the same message has been seen by some in signing up to Paramount+ in the first place and both signing up and upgrading Discovery+.

Here is a Paramount+ one from almost two years ago:

https://helpforum.sky.com/t5/Sky-Q/paramount-error-mysky-2306/m-p/4378867

Re: Paramount+ upgrade

hrai — Sun, 22 Jun 2025 11:27:37 GMT

Just a random thought...

What would happen - if it hasn't been tried - if you logged on to Paramount via the web, changed your email to one not linked to your Sky account and then tried to upgrade?

Maybe the error is related to email/account details? Perhaps it's treating the upgrade (in some circumstances) as an attempt to create a new Paramount account so it throws up an address already in use type of error? (It would really help to know what the error code exactly means!)

Re: Paramount+ upgrade

Richardr1 — Sun, 22 Jun 2025 11:37:48 GMT

I changed the email on my Paramount+ account to a different email not associated with my Sky account a while ago.

It is possible it is the other way around - i.e. if one has changed one's email on the Paramount+ account away from one's Sky email it causes issues, but the Paramount account recognizes that your account is through Sky.

It will be interesting if others with this error have changed their email account with Paramount.

Re: Paramount+ upgrade

75Bob75 — Sun, 22 Jun 2025 11:49:19 GMT

I have not changed mine, the email on my sky account and in the paramount app are exactly the same.

As an experiment I tried upgrading to the add free middle tier to see if that was any different and exactly the same error occurred.

Re: Paramount+ upgrade

hrai — Sun, 22 Jun 2025 12:18:57 GMT

@75Bob75 (and anybody else!)

I notice on some of the screen shots that there looks like an option to cancel Paramount+ (even though it's "free" via Sky Cinema)

Has anyone tried cancelling P+ then adding it again? I suspect the option is probably for is standalone P+ subs and if a Sky Cinema subscriber tried it'd throw up an error of some kind but you never know...