Mysky_4016 error when cancelling apps

Nmd1 — Mon, 30 Jun 2025 08:39:40 GMT

Hi there

For the last few days I have been trying to cancel HayU and Mvmnt through Sky Q tv (as advised). When I select to cancel the subscriptions, I get the error:

"Something went wrong, but we're working on it. Please try again later. MYSKY_4016"

I have restarted the sky box and no change. Any suggestions?

Re: Mysky_4016 error when cancelling apps

caesarome — Mon, 30 Jun 2025 12:59:57 GMT

@Nmd1

Have you tried doing this via the MySky app on a mobile instead:

Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.

You should be able to cancel it there.

topic Mysky_4016 error when cancelling apps in Sky Q

Mysky_4016 error when cancelling apps

Re: Mysky_4016 error when cancelling apps