https://helpforum.sky.com/t5/Sky-Q/Paramount-not-working-since-box-upgrade/m-p/5024854#M705045 <P>I had to get a new Sky Q box.&nbsp;</P><P>&nbsp;</P><P>On attempting to log into paramount + it shows that I have the basic subscription but the paramount plus account says that I dont have an active subscription. I'm sure I didnt use an alternative email address although I did have to make a new account (could sky advise which email was used to create the original account if applicable)&nbsp;</P><P>&nbsp;</P><P>I've contacted Paramount + twice who have said they will liase with Sky however I have not heard back. I was told I could check up on the progress by using their live chat but I am now unable to access it.&nbsp;</P><P>&nbsp;</P><P>Sky live chat is never available for this when I check.</P><P>&nbsp;</P><P>Does anyone know how to fix this? Can it be escalated to sky staff?</P> Mon, 30 Jun 2025 08:56:17 GMT Francine20 2025-06-30T08:56:17Z https://helpforum.sky.com/t5/Sky-Q/Paramount-not-working-since-box-upgrade/m-p/5024854#M705045 <P>I had to get a new Sky Q box.&nbsp;</P><P>&nbsp;</P><P>On attempting to log into paramount + it shows that I have the basic subscription but the paramount plus account says that I dont have an active subscription. I'm sure I didnt use an alternative email address although I did have to make a new account (could sky advise which email was used to create the original account if applicable)&nbsp;</P><P>&nbsp;</P><P>I've contacted Paramount + twice who have said they will liase with Sky however I have not heard back. I was told I could check up on the progress by using their live chat but I am now unable to access it.&nbsp;</P><P>&nbsp;</P><P>Sky live chat is never available for this when I check.</P><P>&nbsp;</P><P>Does anyone know how to fix this? Can it be escalated to sky staff?</P> Mon, 30 Jun 2025 08:56:17 GMT https://helpforum.sky.com/t5/Sky-Q/Paramount-not-working-since-box-upgrade/m-p/5024854#M705045 Francine20 2025-06-30T08:56:17Z