https://helpforum.sky.com/t5/Sky-Q/Frozen-screen-that-says-no-device/m-p/5023988#M704941 <P>Have switch off sky box and Tv but when switched back on screen is still the same and remote does not respond</P> Sun, 29 Jun 2025 01:15:24 GMT Noroph 2025-06-29T01:15:24Z https://helpforum.sky.com/t5/Sky-Q/Frozen-screen-that-says-no-device/m-p/5023988#M704941 <P>Have switch off sky box and Tv but when switched back on screen is still the same and remote does not respond</P> Sun, 29 Jun 2025 01:15:24 GMT https://helpforum.sky.com/t5/Sky-Q/Frozen-screen-that-says-no-device/m-p/5023988#M704941 Noroph 2025-06-29T01:15:24Z https://helpforum.sky.com/t5/Sky-Q/Frozen-screen-that-says-no-device/m-p/5024012#M704942 <P>Try the recovery procedure, as described here;</P> <P><A href="https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on/articles/sky-q-box-wont-turn-on" target="_blank">https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on/articles/sky-q-box-wont-turn-on</A></P> Sun, 29 Jun 2025 05:22:52 GMT https://helpforum.sky.com/t5/Sky-Q/Frozen-screen-that-says-no-device/m-p/5024012#M704942 lettice 2025-06-29T05:22:52Z