topic Re: Mini boxes in Sky Q

Mini boxes

PY — Wed, 28 May 2025 17:30:46 GMT

All of my mini boxes are stuck on this screen any help would be greatly appreciated.

Re: Mini boxes

Daniel0210 — Wed, 28 May 2025 17:33:58 GMT

Sky have suggested the following...

Unpair their Sky Q remote from the box by holding 4&6
Wait for the remote to flash
Then dismiss the information screen "Skip & set up later"
Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

Re: Mini boxes

PY — Wed, 28 May 2025 17:43:13 GMT

All sorted 👍

Re: Mini boxes

catering — Wed, 25 Jun 2025 14:12:10 GMT

thank u all sorted

Re: Mini boxes

Alison139 — Sat, 28 Jun 2025 10:18:47 GMT

I do not like your business practice if I have to connect to the community for a situation that is to do with my paid for Sky box to connect to my TV not a person.

Re: Mini boxes

Alison139 — Sat, 28 Jun 2025 10:20:33 GMT

No I will not do that.I demand that youse d an engineer to fix it.

Re: Mini boxes

Daniel0210 — Sat, 28 Jun 2025 10:34:36 GMT

@Alison139 wrote:

No I will not do that.I demand that youse d an engineer to fix it.

@Alison139

Making demands on here is pointless. This is predominantly a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here.

If you're seeing the issue the original post had just follow the steps in the post marked as the answer. Sky won't send an engineer.

Re: Mini boxes

MightyQuinn — Sat, 28 Jun 2025 13:02:45 GMT

@Alison139 wrote:
No I will not do that.I demand that youse d an engineer to fix it.

Hi @Alison139 Please Welcome to the Sky Community below. Other customers cannot help you.