topic Re: No satellite signal in Sky Q

No satellite signal

NaomiU — Fri, 27 Jun 2025 20:17:01 GMT

No satellite signal error message on main SkyQ Box.

Problem occurred since 18:30pm

Turned off SkyQ box at mains, updated SkyQ (prompted to update), reconnected Sky Internet and gone through trouble shooting on SkyQ

Tested Internet and wifi and broadband via your app, its saying no known issues yet SkyQ box display on screen shows no satellite signal error messages

We live in communal flats, all neighbours report non issues eith theirs and we don't have a landlord as we own our flat outright

Any assistance would be grateful

Regards,

Mrs Naomi Ullyett

Re: No satellite signal

cookiemonsteruk — Fri, 27 Jun 2025 20:20:48 GMT

@NaomiU

Also used sky q in communal flat. There is a setting for you to change sky q from wideband to scr.

Will move this to sky q forum

Re: No satellite signal

cookiemonsteruk — Fri, 27 Jun 2025 20:24:29 GMT

@NaomiU

To change a Sky Q box from Wideband to SCR, you need to access the installer settings and change the LNB type. First, press Home on the Sky Q remote, navigate to Settings, and then enter 001. Select Setup, and then LNB type. If it's not already selected, choose SCR mode. After making the change, restart the Sky Q box by switching it to standby, then powering it off and unplugging it from the mains. Once restarted, the box should be configured for SCR.

Detailed Steps:

1. Access Installer Settings:

Press the Home button on your Sky Q remote. Navigate to Settings, then enter 001. This will take you to the installer settings.
2. Change LNB Type:

In the installer settings, select Setup. Then, navigate to LNB type and check if it is set to SCR. If not, select SCR mode.
3. Restart the Sky Q Box:

After selecting SCR mode, you need to restart the box to apply the changes. Press the Standby button on your Sky Q remote to switch it to standby mode (amber light). Then, switch off the box at the mains and unplug it. Wait for at least 30 seconds.
4. Power On:

Plug the Sky Q box back into the mains and switch it on. The box will now be configured to use SCR. "

Re: No satellite signal

NaomiU — Fri, 27 Jun 2025 20:31:02 GMT

Cheers for that, its worked!

Re: No satellite signal

cookiemonsteruk — Fri, 27 Jun 2025 20:31:40 GMT

@NaomiU

I guess you're up and running again 😁👍

Re: No satellite signal

cookiemonsteruk — Fri, 27 Jun 2025 20:41:30 GMT

@NaomiU

Just to let you know every time the sky q box updates or the power is switched off the lnb will revert to wideband so keep a note of the process for future reference

Re: No satellite signal

NaomiU — Fri, 27 Jun 2025 21:06:56 GMT

Thank you, noted.

We've got 2 minis as well, they're bow not working. But we can't change the LNab types on the mini Q boxes l, any ideas? Thanks again!

Re: No satellite signal

cookiemonsteruk — Fri, 27 Jun 2025 21:17:25 GMT

@NaomiU

@nigea99 customer has had to reset wideband lnb to scr successfully however miniboxes aren't working . Obviously not a lnb issue. What could be wrong.. Thanks

Re: No satellite signal

NaomiU — Fri, 27 Jun 2025 21:47:42 GMT

Its ok, the minis are now working, they needed a reset 🤦🏼‍♀️thanks do much for all your help!

Re: No satellite signal

cookiemonsteruk — Fri, 27 Jun 2025 21:55:21 GMT

@NaomiU

Have a good rest of your evening 👍👍👍

Re: No satellite signal

Chodley — Sat, 28 Jun 2025 07:19:26 GMT

Yeah the minis have no LNB setting because they aren't connected to the satellite feed. That SCR setting always catches people out.

by the way 1830 is always in the PM 😁

Re: No satellite signal

NaomiU — Sat, 28 Jun 2025 07:47:28 GMT

Thank you for info, handy to know 😀

Re: No satellite signal

Godfrey — Sat, 28 Jun 2025 09:17:20 GMT

@cookiemonsteruk wrote: .........every time the power is switched off the lnb will revert to wideband ............

As I understand it .............

If the subscriber initiates entry into the 'Installer Settings' and chooses to reset their receiver using either the 'Reset Settings', or 'Factory Reset' option, then, after removal of mains power for a few seconds, a Sky Q receiver will restart configured to use the default Wideband LNB mode.

Additionally, if the subscriber instructs their Sky Q receiver to manually update its software, then it will restart with the LNB mode set to use the default Wideband mode.

Which means that subscribers who use a communal Integrated Reception System (IRS) to provide their satellite transponder signals will need to change their Sky Q receiver to stop using the default Wideband LNB mode and change the configuration of their Sky Q receiver to use Single Cable Router (SCR) LNB mode.

BUT, neither an overnight firmware update, nor a simple loss of mains power, should ever change that LNB configuration mode setting.

Godfrey.

Re: No satellite signal

Maria141 — Wed, 13 Aug 2025 09:29:34 GMT

I have tried everything I'm suppose to do ,, but signal comes and goes

Re: No satellite signal

PandJ2020 — Wed, 13 Aug 2025 09:42:00 GMT

@Maria141 wrote:
I have tried everything I'm suppose to do ,, but signal comes and goes

https://www.sky.com/help/articles/sky-tv-no-satellite-signal

No signal source ??

Alfiedog — Fri, 05 Sep 2025 15:49:54 GMT

Tv won't switch on text says Source freezes all the time when it comes on eventually received a booster to help. With signal it. Does Not

Re: No satellite signal

Alfiedog — Fri, 05 Sep 2025 15:59:48 GMT

We are age 92 & 85 technefobe a we cannot be crawling around the way An engineer would surely we could get better help than texts

Re: No satellite signal

BenJoBanjo — Fri, 05 Sep 2025 16:03:02 GMT

@Alfiedog wrote:
We are age 92 & 85 technefobe a we cannot be crawling around the way An engineer would surely we could get better help than texts

Have you given Sky a call and requested an engineer visit?

Re: No signal source ??

Mark39 — Fri, 05 Sep 2025 16:32:23 GMT

It doesn't sound as though this has anything to so with Sky Talk - Sky's landline phone service. Is this Sky Stream? Glass? Or Q?

Re: No satellite signal

Daniel0210 — Fri, 05 Sep 2025 16:36:31 GMT

@Alfiedog
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.