Christine

ChristineWest — Tue, 24 Jun 2025 22:04:29 GMT

No satalit

Re: Christine

Chodley — Tue, 24 Jun 2025 23:09:19 GMT

It was very windy today, your dish might have moved

i would try a power off and back on at the wall first though.

and then you can use this troueshooter. Might end up needing a technician visit.

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-check-q

Re: Christine

Daniel0210 — Wed, 25 Jun 2025 03:45:03 GMT

@ChristineWest wrote:

No satalit

@ChristineWest

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

topic Christine in Sky Q

Christine

Re: Christine

Re: Christine