Sky Q box keeps crashing

Sarah1121 — Tue, 24 Jun 2025 20:07:10 GMT

Sky q box 3 years old, keeps freezing, have to power off and restart every time, happening every day/every other day. Not in a position to overheat, however does get noisy a lot. Sometimes when it crashes screen goes green, sometimes completely pink? Remote just stops working, however the remote is working so the box isn't getting the signal. When I restart the box it runs ok until it happens again?

Re: Sky Q box keeps crashing

oldfella — Tue, 24 Jun 2025 20:20:57 GMT

@Sarah1121 wrote:

Sky q box 3 years old, keeps freezing, have to power off and restart every time, happening every day/every other day. Not in a position to overheat, however does get noisy a lot. Sometimes when it crashes screen goes green, sometimes completely pink? Remote just stops working, however the remote is working so the box isn't getting the signal. When I restart the box it runs ok until it happens again?

Nothing to do with Age of Q box @Sarah1121

No new Q boxes have been manufactured for a lot longer than 3 years and the many millions in use are recycled for exchange and repair.

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

topic Sky Q box keeps crashing in Sky Q

Sky Q box keeps crashing

Re: Sky Q box keeps crashing