Control

KellyA123 — Sat, 21 Jun 2025 09:15:38 GMT

Hi I need a new control as mine is broke

Re: Control

MightyQuinn — Sat, 21 Jun 2025 09:18:06 GMT

Hi @KellyA123 This help page leads you to a free remote replacement form https://www.sky.com/help/articles/fix-remote

Re: Control

Daniel0210 — Sat, 21 Jun 2025 09:23:31 GMT

@KellyA123
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Control

Fothergill1 — Sat, 21 Jun 2025 09:24:24 GMT

Hi @KellyA123 If you are unable to get it working they are available to purchase on Amazon.

topic Control in Sky Q

Control

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