topic Re: Can’t cancel tv packages online despite contract ended in Sky Q

Can’t cancel tv packages online despite contract ended

Z650 — Tue, 12 Mar 2024 14:28:54 GMT

I want to cancel sky movies and sky sports but can't seem to do this online despite the offer/contract ending yesterday

Re: Can’t cancel tv packages online despite contract ended

Daniel0210 — Tue, 12 Mar 2024 14:41:57 GMT

@Z650
To remove part of your Sky Q/+ TV package you will need to contact Sky and give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount. You can either call or use the messaging service to cancel this
https://www.sky.com/help/articles/cancel-sky-tv

Re: Can’t cancel tv packages online despite contract ended

MightyQuinn — Tue, 12 Mar 2024 15:00:26 GMT

Hi @Z650 You cannot do this "on-line" because they want to check your identity. Messing with somebody else's subscription would be easy to do "on-line". Note your contract has not finished, just your discounted minimum term.

Re: Can’t cancel tv packages online despite contract ended

Mrc99999 — Fri, 20 Jun 2025 19:41:33 GMT

It is also more likely they want to make it as hard as possible to downgrade in any way.

I gave lots of early notice to cancel TNT Sports (they tried to imply i couldnt give them more than a months notice, yes i can). I then phoned in to check it had been done close to the month and was assured it had. And yet it is still on my package so i have to contact them AGAIN.

I get they dont want people to leave but i have been a loyal customer for years and this kind of behaviour is seriously making me consider Virgin (and i love Sky).

I hate being played, and that is what it feels like with their 'customer serivce', if you can get to it through the absolutely useless chatbots.

Re: Can’t cancel tv packages online despite contract ended

Chodley — Sat, 21 Jun 2025 07:12:09 GMT

Correct. You can't cancel online. It's quite annoying.