topic Paramount + upgrade subscription in Sky Q

Paramount + upgrade subscription

Danih3 — Fri, 20 Jun 2025 18:22:13 GMT

Hi,

Hoping someone can help because I'm being passed from pillar to post! I'm a Sky Q customer with Sky cinema so I have paramount plus as an add on, but the basic package as standard. I have been trying for about a week now to upgrade to 'standard' via Sky Marketplace to get rid of the ads but it keeps coming up with the error code 'MYSKY_2306' just after I put my details in. I can't action any of this on Paramount's website (or via their support email) and I can't do this through Sky without cancelling my Sky cinema package at a cost of £60! I am stuck in a loop and I can't get out of it!

Just to also mention that I've rebooted the box a number of times and also reset the apps but nothing seems to work. The sky support guy was perplexed and so am I!

Any help would be greatly appreciated!

Re: Paramount + upgrade subscription

HollyCeline — Sun, 29 Jun 2025 23:39:10 GMT

Having the exact same problem it's very frustrating

Re: Paramount + upgrade subscription

Adamski27 — Sun, 06 Jul 2025 20:18:11 GMT

Got the exact same problem, been happening for a week. I was hoping I could phone them up and they'd be able to upgrade it, but sounds like this isn't going to be an option either!

These ads are so annoying

Re: Paramount + upgrade subscription

Richardr1 — Mon, 07 Jul 2025 10:23:39 GMT

Have you tried the solution on the following thread, page 3:

https://helpforum.sky.com/t5/Sky-Q/Paramount-upgrade/td-p/5014472/page/3

see Webbo11's post