topic Re: 5 app no longer plays content. Error VJS-2999 in Sky Q

5 app no longer plays content. Error VJS-2999

hawkerpaul — Mon, 09 Jun 2025 05:58:43 GMT

For the last week I can no longer play content on the 5 app on my SkyQ box.

It can play live content, but nothing on demand.

I've tried signing out and back in, updating the sky software, refresh all apps, reboot SkyQ, reboot router, all to no avail.

I can sign in to my 5 app on my smart tv and play all content without a problem.

Its only when I use the 5 app on the SkyQ box.

Each time it shows me error code VJS-2999 and refuses to play the content.

This is the version info of the 5 app on the SkyQ:

Thanks

Paul

Re: 5 app no longer plays content. Error VJS-2999

Mr+Flibbles+86 — Tue, 10 Jun 2025 07:03:08 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: 5 app no longer plays content. Error VJS-2999

hawkerpaul — Tue, 10 Jun 2025 07:47:45 GMT

Thank you very much for looking into this.

I've just checked again, and for some reason it appears to be working now, after well over a week of it failing!

I also messaged 5 regarding this, so perhaps they have done something remotely to fix it.

Thanks again for your help.

Re: 5 app no longer plays content. Error VJS-2999

hawkerpaul — Tue, 10 Jun 2025 09:57:20 GMT

I hate to say this, but its stopped working again! Same error message.

Works fine on the Smart TV app.

☹️

Re: 5 app no longer plays content. Error VJS-2999

SPARTANTKD — Tue, 10 Jun 2025 13:53:42 GMT

I have the same issue and look forward to seeing an "fix".

Re: 5 app no longer plays content. Error VJS-2999

hawkerpaul — Tue, 10 Jun 2025 13:57:59 GMT

Well a full reset of all the skyq box settings made no difference.

I did manage to get it to play on demand content after many many tries, then I went in again to play something else and I'm back to square one. No on demand content at all can be played including the one that managed to play earlier.

I've also got 5 looking into this but it's definitely related to sky q box as the 5 app works fine on my smart tv

Re: 5 app no longer plays content. Error VJS-2999

hawkerpaul — Tue, 10 Jun 2025 14:30:23 GMT

By the way.

This is the 5 app details on my SkyQ box:

The error message:

5 app details on my smart TV (which works without issues)

Re: 5 app no longer plays content. Error VJS-2999

hawkerpaul — Tue, 10 Jun 2025 14:43:42 GMT

My discussions with sky so far have come to no avail.

A full reset of the settings has not worked.

They have suggested an engineer call out but as far as I can see, an engineer won't be able to do anything about this short of factory reset the box or replacing the box altogether. Either way this would mean I get to lose all my recordings and would have to re-login to all my apps again (already done once today)

I'm going to wait to see if 5 come back with something.

I think it could be a problem their end, or perhaps with the software version that has been pushed out to SkyQ boxes.

I would be interested to see if any more people report this issue on SkyQ/5 App.

I'll keep you posted....

Re: 5 app no longer plays content. Error VJS-2999

Daniel0210 — Tue, 10 Jun 2025 15:02:04 GMT

@hawkerpaul

You were sent a chat invite this morning at 0803 by the Messaging Team. If that chat is still open you need to engage with Sky there.

Re: 5 app no longer plays content. Error VJS-2999

hawkerpaul — Tue, 10 Jun 2025 15:04:47 GMT

I have been Daniel

Re: 5 app no longer plays content. Error VJS-2999

Sam19681 — Thu, 12 Jun 2025 15:37:20 GMT

Oh yeah I'm still having the same issue

Re: 5 app no longer plays content. Error VJS-2999

Kerrylmatt — Tue, 17 Jun 2025 17:33:48 GMT

I'm having the same problem . Tried to seek help with sky. Had no luck so far. . I have sky glass with same code . Only 5 does not work. All other apps work perfectly fine

Re: 5 app no longer plays content. Error VJS-2999

MrsP2015 — Fri, 20 Jun 2025 04:31:48 GMT

I am also having the same issue and have done for just over a week.

Re: 5 app no longer plays content. Error VJS-2999

Kerrylmatt — Fri, 20 Jun 2025 05:57:54 GMT

Hi do this and this will hopefully solve your problem .

Re: 5 app no longer plays content. Error VJS-2999

Sam19681 — Fri, 20 Jun 2025 06:04:09 GMT

?? Done. What cannot see anything?

Re: 5 app no longer plays content. Error VJS-2999

Daniel0210 — Fri, 20 Jun 2025 06:09:59 GMT

@Sam19681

You have to wait until an image has been approved before you can see it and hopefully you now can.

Re: 5 app no longer plays content. Error VJS-2999

Kerrylmatt — Fri, 20 Jun 2025 06:12:38 GMT

I sent a pic of how I solved my issue . Can't of let me send it . Try disabling ad blocker on your internet router (Eero device) . We restricted ad blocker to specific profiles excluding sky glass. I got help my another sky user having same problem . Mine now works fine by doing this . Hope this helps

Re: 5 app no longer plays content. Error VJS-2999

hawkerpaul — Fri, 20 Jun 2025 08:54:59 GMT

thanks for the reply.

It can't be a case of disabling ad blocker on the router, as the 5 app on my smart TV works without any problems on the same network.

I wouldnt want to disable ad-blocking anyway

Re: 5 app no longer plays content. Error VJS-2999

Kerrylmatt — Fri, 20 Jun 2025 09:32:37 GMT

Yes I understand that . It was the only way we could get it to work on sky glass . My 5 worked on everything else okay . So we just disabled it on sky glass only

Re: 5 app no longer plays content. Error VJS-2999

hawkerpaul — Fri, 20 Jun 2025 09:37:10 GMT

Thanks again

I'm reluctant to disable the adblocker, as on the nero to specify adblocking on/off on a profile requires adblocking to be disabled on the entire network.

I would have to create a 2nd profile with adblocking enabled and add every device to this.

This is also a problem for new devices added to the nero, as they all would then have adblocking disabled by default

I think I'll stick to watching 5 on my smart tv