topic Re: Need new tv remote in Sky Q

Remote

Rosie31 — Thu, 19 Jun 2025 12:26:47 GMT

Back button not working

Re: Need new tv remote

Annie+UK — Thu, 19 Jun 2025 12:35:35 GMT

See question Q26 in my Sky Plus F⋅A⋅Q

or you can purchase them in common highstreet shops ie argos, tesco etc...

Re: Remote

oldfella — Thu, 19 Jun 2025 12:40:05 GMT

@Rosie31 wrote:
Back button not working

Hi @Rosie31

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Failing this

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple or Android device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Need new tv remote

Daniel0210 — Thu, 19 Jun 2025 12:44:50 GMT

@Rosie31

You've posted the same on the Sky Q board so which do you have?

Re: Remote

Daniel0210 — Thu, 19 Jun 2025 12:45:40 GMT

@Rosie31

You've posted the same on the Sky+ board so which do you have?