Sky Q box not pausing

Jan600 — Wed, 18 Jun 2025 13:23:08 GMT

We needed to disconnect our Sky Q and tv to move them and have now put them back after 18 hours but now we cant pause programmes. Have tried unplugging and re setting but still doesnt work.

Re: Sky Q box not pausing

oldfella — Wed, 18 Jun 2025 14:00:33 GMT

@Jan600 wrote:

We needed to disconnect our Sky Q and tv to move them and have now put them back after 18 hours but now we cant pause programmes. Have tried unplugging and re setting but still doesnt work.

Did you carry out a reset settings in the hidden menu @Jan600
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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Sky Q box not pausing

Re: Sky Q box not pausing