topic Re: Posted wrong remote back to sky in Sky Q

Posted wrong remote back to sky

Ianelms — Tue, 17 Jun 2025 19:32:21 GMT

I cancelled my Sky TV subscription so received the box from sky to post the box and tv remote back

however , I have mistakenly sent my actual TV remote back Instead of the sky remote and need it sent back , then I can send the correct remote back

can someone please help me asap so I can get my actual remote back

Re: Posted wrong remote back to sky

oldfella — Tue, 17 Jun 2025 19:40:38 GMT

@Ianelms wrote:

I cancelled my Sky TV subscription so received the box from sky to post the box and tv remote back

however , I have mistakenly sent my actual TV remote back Instead of the sky remote and need it sent back , then I can send the correct remote back

can someone please help me asap so I can get my actual remote back

Mmm.

You may have an issue I'm afraid @Ianelms .

The Sky returns system can be very chaotic and I suspect your remote could get lost in the system.

I will escalate your post to Sky but I don't hold out much hope.

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Posted wrong remote back to sky

Daniel0210 — Tue, 17 Jun 2025 19:46:58 GMT

@Ianelms

I agree with @oldfella

Returns go to a Unipart warehouse and they are currently taking weeks to process returns. It may be a lot quicker to try to obtain a new remote for your TV from a retailer.

Re: Posted wrong remote back to sky

TimmyBGood — Tue, 17 Jun 2025 20:20:40 GMT