https://helpforum.sky.com/t5/Sky-Q/Sky-Q-not-picking-up-subscription/m-p/5015283#M704022 <P>I cancelled my old sky TV subscription and recently resubscribed. Using my old sky Q box I was told it would work instantly. I have updated the software on the sky Q box but it's still not working. Sky go is working on my phone but not my sky Q box.&nbsp;</P> Tue, 17 Jun 2025 19:28:34 GMT Llovey 2025-06-17T19:28:34Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-not-picking-up-subscription/m-p/5015283#M704022 <P>I cancelled my old sky TV subscription and recently resubscribed. Using my old sky Q box I was told it would work instantly. I have updated the software on the sky Q box but it's still not working. Sky go is working on my phone but not my sky Q box.&nbsp;</P> Tue, 17 Jun 2025 19:28:34 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-not-picking-up-subscription/m-p/5015283#M704022 Llovey 2025-06-17T19:28:34Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-not-picking-up-subscription/m-p/5015540#M704067 <P>What do you mean by "old Sky Q box"? Was that not sent back when you cancelled?</P><P>&nbsp;</P><P>Sounds like they have not associated the new sub with what sounds like an old viewing card.</P> Wed, 18 Jun 2025 06:54:08 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-not-picking-up-subscription/m-p/5015540#M704067 Chodley 2025-06-18T06:54:08Z