topic Re: picture distortion in Sky Q

picture distortion

Cazfred1 — Mon, 16 Jun 2025 16:41:48 GMT

I have recently got a new sky q box, the picture is distorted, it goes multi coloured, am I doing anything wrong?

Cazfred1 — Mon, 16 Jun 2025 16:45:47 GMT

It is a Sky Q 2TB UHD, if that makes a difference.

Invisiblename — Mon, 16 Jun 2025 16:47:52 GMT

@Cazfred1 wrote:
I have recently got a new sky q box, the picture is distorted, it goes multi coloured, am I doing anything wrong?

Could you post a photo of what it looks like?

Cazfred1 — Mon, 16 Jun 2025 17:04:56 GMT

Cazfred1 — Mon, 16 Jun 2025 17:05:29 GMT

Am getting multi coloured strips.

Chodley — Tue, 17 Jun 2025 05:37:30 GMT

Clearly.

Every channel? What does the satellite signal strength & quality say?

Tried another cable? Though this looks like a signal or box issue to me.

Cazfred1 — Tue, 17 Jun 2025 21:01:08 GMT

Yes all channels, will have to get another cable. Thank you for your help.

oldfella — Tue, 17 Jun 2025 21:07:07 GMT

@Cazfred1 wrote:

Yes all channels, will have to get another cable. Thank you for your help.

To be honest @Cazfred1

That does look like an issue with the Q box

Cazfred1 — Sun, 29 Jun 2025 09:50:05 GMT

Thank you for all help, I got in touch with sky, and they are sending an engineer out to fix it.

Chodley — Mon, 30 Jun 2025 09:49:44 GMT

Let us know. I bet it needs a new box

Cazfred1 — Mon, 14 Jul 2025 13:45:18 GMT

A quick update, engineer came out, changed box, replaced cables, all good to go, thanks for all advice.