Sky Q box not working

EmmaBaugh — Mon, 16 Jun 2025 16:25:13 GMT

Sky Q box stopped working yesterday. No power going to it. I'm trying to order a replacement but your system is saying technical issues.

Re: Sky Q box not working

Anonymous — Mon, 16 Jun 2025 16:28:49 GMT

@EmmaBaugh Maybe try ringing Sky then?

Re: Sky Q box not working

oldfella — Mon, 16 Jun 2025 16:30:44 GMT

@EmmaBaugh wrote:

Sky Q box stopped working yesterday. No power going to it. I'm trying to order a replacement but your system is saying technical issues.

Hi @EmmaBaugh

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

topic Sky Q box not working in Sky Q

Sky Q box not working

Re: Sky Q box not working

Re: Sky Q box not working