topic Re: On demand stopped working in Sky Q

On demand stopped working

KathyDe — Sun, 15 Jun 2025 14:06:05 GMT

Ever since my Q box went nuts (had to fix it myself since Sky was no help) it's now telling me I have to upgrade if I want to download shows from CI, Sjy History and Sky Crime, just to name a few. No problem recording or watching live.

Any ideas?

Re: On demand stopped working

Mark39 — Sun, 15 Jun 2025 14:20:36 GMT

@KathyDe wrote:

Ever since my Q box went nuts (had to fix it myself since Sky was no help)

What did you do to fix it?

Re: On demand stopped working

KathyDe — Sun, 15 Jun 2025 14:23:49 GMT

Too many steps to count, but lots of resets, multiple system resets, multiple reconnection to the Internet (when the Internet was working fine) and reassigning the viewing card. Took days and now with this issue, seriously looking at Virgin.

Re: On demand stopped working

Laing1 — Sun, 15 Jun 2025 15:49:25 GMT

@KathyDe wrote:

Too many steps to count, but lots of resets, multiple system resets, multiple reconnection to the Internet (when the Internet was working fine) and reassigning the viewing card. Took days and now with this issue, seriously looking at Virgin.

@KathyDe Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.

Re: On demand stopped working

KathyDe — Sun, 15 Jun 2025 16:01:12 GMT

Nope, not an HD or SD thing or I wouldn't be able to record or watch live.

Re: On demand stopped working

Laing1 — Sun, 15 Jun 2025 16:11:40 GMT

@KathyDe wrote:

Nope, not an HD or SD thing or I wouldn't be able to record or watch live.

@KathyDe so just to confirm you pay for the HD subscription then ?

have you tried changing the the default download to SD to see if they download in SD it would help in trying to find out whats wrong

Re: On demand stopped working

KathyDe — Sun, 15 Jun 2025 16:17:26 GMT

You rock! Switched the setting and presto, now works.

Thanks!