topic Mini Box Freezing and drop outs in Sky Q

Mini Box Freezing and drop outs

Jinxy999 — Sat, 14 Jun 2025 13:27:26 GMT

Hi, I hope someone can help with this issue.

Recently all the mini boxes on my Sky Q system have started playing up.

The most used one freezes constantly and then less frequently will not connect at all.

The Network connection shows as: ' Theres a problem with your network connection' but when you go to setup it always says its OK.

Another mini box always needs starting as though the power had been switched off.

I've done the unplug for 30 decs reset on the Q box and the minis which doesnt help, plus reset the BT router.

My configuration is each mini is plugged into a BT Wi-Fi disc via an ethernet cable apart from one on a Powerline connector. The Powerline connected mini is doing the same thing.

Any help would be greatly appreciated as I've run out of ideas!

Re: Mini Box Freezing and drop outs

oldfella — Sat, 14 Jun 2025 13:40:27 GMT

@Jinxy999 wrote:

Hi, I hope someone can help with this issue.

Recently all the mini boxes on my Sky Q system have started playing up.

The most used one freezes constantly and then less frequently will not connect at all.

The Network connection shows as: ' Theres a problem with your network connection' but when you go to setup it always says its OK.

Another mini box always needs starting as though the power had been switched off.

I've done the unplug for 30 decs reset on the Q box and the minis which doesnt help, plus reset the BT router.

My configuration is each mini is plugged into a BT Wi-Fi disc via an ethernet cable apart from one on a Powerline connector. The Powerline connected mini is doing the same thing.

Any help would be greatly appreciated as I've run out of ideas!

Hi @Jinxy999

All Q boxes need to be connected to the same Network by the same method. So if you are using Ethernet to BT Discs then All Q boxes need to connected by Ethernet to a Disc.

Re: Mini Box Freezing and drop outs

Jinxy999 — Sat, 14 Jun 2025 13:52:31 GMT

Thanks for you replay oldfella but I dont think this is the issue as this configuration has been working fine for years.

They are working off the same network, its just the connection method is different.

Ethernet -> BT WiFi Disk -> Network

Ethernet -> Powerline -> Powerline -> Network

Re: Mini Box Freezing and drop outs

TheMekon — Thu, 02 Apr 2026 13:33:41 GMT

Hi, I have the same problem with freezes & dropouts. I added powerline adapters to the Sky full fibre modem, Sky Q box, & Mini box, reset Sky Q & mini box - no improvement. The next thing I tried was to turn off the 2.4 WiFi - better but not perfect. Then tried turning off 5 WiFi - same result. But I did notice that now the freezes & dropouts start happening around 9pm, as I don't have anything turning on or off during these times, I'm beginning to wonder if it's interference form surrounding neighbours WiFi?