Sound dropping out

Westy643 — Sat, 14 Jun 2025 09:15:04 GMT

I've just had my Q box replaced and I'm now getting sound drop outs on live tv not recordings. If I switch the power off to the Q box and it reboots then the drop out issue resolves itself. Anyone have any ideas??
My Q box is hdmi connected to the Sky sound box and then hdmi connected to my Samsung tv

Re: Sound dropping out

oldfella — Sat, 14 Jun 2025 09:23:56 GMT

@Westy643 wrote:

I've just had my Q box replaced and I'm now getting sound drop outs on live tv not recordings. If I switch the power off to the Q box and it reboots then the drop out issue resolves itself. Anyone have any ideas??
My Q box is hdmi connected to the Sky sound box and then hdmi connected to my Samsung tv

Hi @Westy643

Try a Reset Settings in the Q box hidden menu. See if this is more permanent
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Sound dropping out

Westy643 — Wed, 18 Jun 2025 09:12:28 GMT

Thanks for your reply, I was all set to follow your instructions on Sunday morning, I turned the tv on as normal and the sound issue had resolved itself, it's been perfect ever since.

topic Sound dropping out in Sky Q

Sound dropping out

Re: Sound dropping out

Re: Sound dropping out