topic Re: Connectivity issues in Sky Q

Connectivity issues

Emma_C — Sat, 31 May 2025 08:32:37 GMT

Over the past few months the WiFi keeps disconnecting from my sky Q box, it happens randomly. Sometimes numerous times a day, sometimes it won't happen for a week or so. I also have a mini box upstairs which now disconnects from the main box downstairs so I can't watch tv. Im disabled and struggle to go up and down the stairs to reconnect and reboot. I've tried all the online helps and nothing works. I havent changed my set up. Its very annoying as I was convinced on my last phone call to sky to upgrade my WiFi and now this is happening. The WiFi never disconnects from other items like phones, iPad etc

Re: Connectivity issues

Addie15 — Sun, 01 Jun 2025 07:01:31 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connectivity issues

KShetty — Sat, 14 Jun 2025 07:46:00 GMT

I have had the issue with my Sky Q box ever since I switched over to EE BB from Sky.

I scoured through various online forums but without much success.

I do think I have now found a stable solution that works.

Caveat - I have an EE SmartHub Wifi Hub

Go to Hub Manager typing this in your web browser https://192.168.1.254

Enter the admin password supplied with the Hub

On the Hub Dashboard screen, select Wireless => Change Settings (on the top of the screen)

You shall now see a screen with Main and Compatible WiFi as toggle options

Select Compatible WiFi, turn it to ON

The Network name should automatically have a -COMP at the end

I kept Security setting as WPA2-Personal

Security Password is upto you, I kept the same password as the Main WiFi

WPS is set to ON

I enabled the 2.4 GHz channel only

Keep the the 5 GHz channel disabled

Click on Save and return to the Dashboard screen

Now go to the Settings => Network Connection => Network Setup on your Sky Q box

Select the Wireless netwok with the -COMP at the end & enter the password

Once connected , you should be good to go.

Note - I did not change any settings on the Sky Q box by enabling the secret menu pressing 001 when on the Settings menu