topic Re: Box overheating in Sky Q

Box overheating

Sb71 — Fri, 13 Jun 2025 06:17:21 GMT

Box overheating

being switched off at mains each night due to concern over fire risk

can you please advise

thank you

Re: Box overheating

Daniel0210 — Fri, 13 Jun 2025 06:24:28 GMT

@Sb71

Is it in a well ventilated position? They are designed to get warm but you should be able to rest the palm of your hand down on the top. If you can't then contact Sky to get it swapped. If you do need a new box remember to remove the viewing card from the faulty box.

Re: Box overheating

Sb71 — Fri, 13 Jun 2025 06:25:00 GMT

Yes well ventilated

thank you I will request a replacement

Re: Box overheating

Nimbob — Fri, 13 Jun 2025 13:29:31 GMT

Hi @Sb71

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Box overheating

Addie15 — Fri, 13 Jun 2025 13:32:12 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Sb71;