topic Re: Sky Q box neds Router/Booster in Sky Q

Sky Q box neds Router/Booster

handley75 — Wed, 11 Jun 2025 13:08:38 GMT

Just recieved a new sky Q box to replace my old sky box, unable to get a connection, am told that because my TV is in the downstairs rear room and my sky box is in my upstairs front bedroom I needd a booster/router . Can you assist please

Re: Sky Q box neds Router/Booster

Tom-W19 — Thu, 12 Jun 2025 07:16:50 GMT

Hi @handley75

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box neds Router/Booster

Chodley — Thu, 12 Jun 2025 09:17:12 GMT

You already have a router. A booster might well help

you can also try using powerline adapters.

Re: Sky Q box neds Router/Booster

Chodley — Thu, 12 Jun 2025 10:02:55 GMT

Oh and did you have a SkyHD box before?

unable to recieve programmes after instalation of new sky box

handley75 — Thu, 12 Jun 2025 13:38:40 GMT

Tv downstaairs in lounge Sky reception in front bedroom, New type sky box received last month as there is no connection to outside ariel cannot receive sky in offce (upstairs) from sky unit attached to tv in lounge downstairs at rear of the house

Informed that a router /boster is required can you assist please

Re: unable to recieve programmes after instalation of new sky box

Chodley — Thu, 12 Jun 2025 13:53:23 GMT

This is a duplicate of

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-neds-Router-Booster/td-p/5010135

Re: unable to recieve programmes after instalation of new sky box

Daniel0210 — Thu, 12 Jun 2025 13:58:34 GMT

@handley75

Your original post was escalated to Sky and you received a chat invite this morning so have you taken advantage of that?

Re: Sky Q box neds Router/Booster

handley75 — Thu, 12 Jun 2025 14:15:10 GMT

I am having difficulty explaining my problem so I will continue using my old box until I can find someone who can sort out this problem. I will reconnect to my old sky box and wait for someone who can understand my problem, failing that I will sack sky

Re: Sky Q box neds Router/Booster

daveNOS — Thu, 12 Jun 2025 14:43:49 GMT

@handley75 Did you actually speak to Sky via the chat invite? if yes why do you thin they didn't understand your issue, if you didn't use the chat invite then why not?

Re: Sky Q box neds Router/Booster

Chodley — Fri, 13 Jun 2025 05:19:56 GMT

Your problem is easy to understand. The Q is out of wifi range of the router (or the mini is not in range of the main Q box). Did you tell the live chat person that?

what I don't understand is what box you had before since a sky HD box could never be used with a Q, and mini boxes have always been the same, so there's no "old vs new type"

What might help when explaining: Use separate sentences, as you seem to be bundling multiple things together which makes it very confusing to read. e.g. "Tv downstaairs in lounge Sky reception in front bedroom". After reading that miltiple times, I think you just mean you have 2 Sky boxes, one in the lounge and one in a bedroom. And that there are cables running to both rooms from the dish.

Try not using words like;

aerial when / if it's a dish

TV when it's irrelevant, what matters is the Sky box and its type

sky box which is ambiguous, the big main box with the dish connection is the Q box, the smaller one is a mini. The older system was called Sky+HD

the broadband is connected with a router

A booster is just an in-house wifi extender,

Re: Sky Q box neds Router/Booster

Chodley — Fri, 13 Jun 2025 06:53:48 GMT

Ah hang on - were you using two HD boxes for multiroom before?

And now the whole thing has been upgraded to Q?

So there are sat dish cables going to the upstairs room but you mean the mini box has no way to connect to those?

Yeah you just need a Q booster in the middle of the house probably. The engineer who installed Q should have tested the mini was working properly though..

Re: Sky Q box neds Router/Booster

handley75 — Fri, 13 Jun 2025 09:44:51 GMT

There was no test on arrival the parcel was handed to me with a quick /have a good day/ then left

Re: Sky Q box neds Router/Booster

Chodley — Fri, 13 Jun 2025 10:42:23 GMT

@handley75 wrote:
There was no test on arrival the parcel was handed to me with a quick /have a good day/ then left

That cannot happen with a SkyHD to Sky Q migration, work has to be done on the dish.

Could you please tell us exactly which Sky TV services you've moved from and to? Have you moved to Sky Stream?

Re: Sky Q box neds Router/Booster

handley75 — Fri, 13 Jun 2025 10:46:45 GMT

No, been with same sky for over 20 years

Re: Sky Q box neds Router/Booster

Chodley — Fri, 13 Jun 2025 10:50:05 GMT

Sky Q was not available 20 years ago and Sky HD (the old service) is not getting any new boxes so some hardware here has definitely changed.

Re: Sky Q box neds Router/Booster

handley75 — Fri, 13 Jun 2025 13:15:37 GMT

Excuse my ignorance but I have been with Sky for a long time over 20 years. I have had sky for as long as it has been, I have now received a new sky Q box which when connected will only transmit to the TV that it is connected with. I have a computer upstairs in the rear bedroom which does not conect to, so I have replaced it with my oldbox and it works, I have even bought a new TV to help the change over.the reception works perfectly with the old box but will not with the new box which ofcourse is not connected to the ariel. Once I change the new box for the old box it works perfectly well ,being connected to the outside ariel. So, if I cannot connect my new TV to my desktop and receive transmission on both sets the new box is useless and trying to explain my position to a computer instead of a living being renders the new box useless and when mopre progress is made, getting rid of outside reception my viewing days will be numbered.

Re: Sky Q box neds Router/Booster

Chodley — Sat, 14 Jun 2025 06:34:45 GMT

OK so it sounds very much like you've had HD replaced by Q. I don't really understand how this can have been done without an engineer visiting.

And you seem to have a 2nd HD box in the bedroom attached to either a terrestrial aeriel or a 2nd satellite feed, and it's now plugged into a monitor, not a TV, via HDMI?

How is that computer connected to the internet? Might be able to use that connection to get the Q's mini box connected to the main one...