topic Re: Gordon in Sky Q

Gordon

1JamesThomas1 — Wed, 11 Jun 2025 18:38:45 GMT

Support,

I’m experiencing ongoing issues with my Sky Q box frequently losing its Wi-Fi connection. Despite following all the recommended troubleshooting steps available on your website, the problem persists.

I would appreciate it if someone could look into this or advise on the next steps, as it’s becoming quite frustrating.

Kind regards,

Gordon Southworth

Re: Gordon

oldfella — Wed, 11 Jun 2025 19:06:59 GMT

@1JamesThomas1 wrote:

Support,

I’m experiencing ongoing issues with my Sky Q box frequently losing its Wi-Fi connection. Despite following all the recommended troubleshooting steps available on your website, the problem persists.

I would appreciate it if someone could look into this or advise on the next steps, as it’s becoming quite frustrating.

Kind regards,

Gordon Southworth

Hi @1JamesThomas1

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Gordon

1JamesThomas1 — Thu, 12 Jun 2025 06:20:26 GMT

Sky Q box not working properly have done all the necessary checks still not working properly. Please can you contact me or send me another Sky Q box many thanks, Gordon.

Re: Gordon

oj01 — Thu, 12 Jun 2025 06:30:44 GMT

@1JamesThomas1 wrote:
Sky Q box not working properly have done all the necessary checks still not working properly. Please can you contact me or send me another Sky Q box many thanks, Gordon.

Not via a post on a public customer forum. You would need to contact Sky directly.

Re: Gordon

Daniel0210 — Thu, 12 Jun 2025 06:40:47 GMT

@1JamesThomas1

No need for another new thread. As already stated we are are customers on here like yourself. You are not talking to Sky Customer Services.

Sky won't know who you are from your posts so won't contact you. You need to initiate contact.