topic Q box in Sky Q

Q box

archie+murray — Wed, 11 Jun 2025 16:24:36 GMT

Frequently my Q box will freeze off usually requiring a reset when first switch ing on in the morning.

Re: Q box

MightyQuinn — Wed, 11 Jun 2025 17:16:01 GMT

Hi @archie+murray What time in the morning, to rule out a problem with your Standby settings?

Re: Q box

archie+murray — Thu, 12 Jun 2025 09:34:33 GMT

Thanks for responding,from 7 am,disconnecting and plugging in again after 30sec resets the box.

Re: Q box

Mar73 — Mon, 25 Aug 2025 08:27:02 GMT

I recently changed my broadband to EE, This unfortunately resulted in my Sky Q box, loosing it's signal to the other 3 tv's

Having had EE engineers at 3 times, is appeared that the problem was my main Sky Q box. I contacted Sky, who sent me a new box. Same problem. Every night, my Sky Q box would cut of the signal to my other tv's, resulting in me, turning every box of and resetting the system.

Finally I had a Sky engineer answer my problems and it was very simple

1) go to settings and press

2) scroll down to preferences, press

3) change your setting from eco to active.

End of problem all tv's are now working perfectly.

But when you turn of your tv at night ensure you press your Sky q box to stand by

Happy days

Martin