topic Re: Deaf in Sky Q

Deaf

moger4 — Wed, 11 Jun 2025 09:47:32 GMT

Ok cang use the phone and sky dong connect with relay and I want to cancel an engineer visit as I assumed my system was faulty because sky didn't report a problem with u & gold when ot turns out there is an on going problem

Why can't I use text services and can so ekbe help me regarding cancelling the visit ?

Re: Deaf

GD1 — Wed, 11 Jun 2025 10:03:26 GMT

@moger4 Are you registered to the accessibility team? as they have a number of different contact options https://www.sky.com/help/articles/contacting-sky-accessibility

Re: Deaf

Daniel0210 — Wed, 11 Jun 2025 10:46:15 GMT

@moger4

Regardless of your difficulties in contacting Sky if the engineer appointment is for today or tomorrow you're likely to be charged £25 for cancellation at such short notice.

Re: Deaf

moger4 — Wed, 11 Jun 2025 13:58:21 GMT

i didnt say it was for this week did i ?

Re: Deaf

moger4 — Wed, 11 Jun 2025 14:00:12 GMT

thanks for that , there has NEVER been any information on my page about this for the disabeld

its shocking how little information they give jsut sending you round and round AI generated cricles

Re: Deaf

Daniel0210 — Wed, 11 Jun 2025 14:03:38 GMT

@moger4 wrote:

i didnt say it was for this week did i ?

@moger4

No you didn't, and neither did you say it wasn't. I was just forewarning you of the potential charge. There was no need for the tone of your reply.