https://helpforum.sky.com/t5/Sky-Q/Return-goods/m-p/5009947#M703428 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2341768">@Beatrice3</a>&nbsp; You're not contacting Sky Customer services, no one can identify you or your account from a community login.</P> Wed, 11 Jun 2025 10:20:25 GMT GD1 2025-06-11T10:20:25Z https://helpforum.sky.com/t5/Sky-Q/Return-goods/m-p/5009926#M703425 <P>Reference to return equipment remains open. &nbsp;Awaiting only for update to SKY Q &nbsp;to be fitted with engineer visit on 21 June as confirmed. On MY SKY says a router was delivered on 3 June and SKY return labels on 5 June. All orders for proposed router with SKY were cancelled and nothing related has been delivered. Please clear this from my (over 30 year with SKY) account.&nbsp;</P><P>Thank you. &nbsp;</P> Wed, 11 Jun 2025 10:06:31 GMT https://helpforum.sky.com/t5/Sky-Q/Return-goods/m-p/5009926#M703425 Beatrice3 2025-06-11T10:06:31Z https://helpforum.sky.com/t5/Sky-Q/Return-goods/m-p/5009947#M703428 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2341768">@Beatrice3</a>&nbsp; You're not contacting Sky Customer services, no one can identify you or your account from a community login.</P> Wed, 11 Jun 2025 10:20:25 GMT https://helpforum.sky.com/t5/Sky-Q/Return-goods/m-p/5009947#M703428 GD1 2025-06-11T10:20:25Z