topic Source mode issues in Sky Q

Source mode issues

Bronwen1 — Tue, 10 Jun 2025 10:19:36 GMT

When first switching on I often can't get connected and a message comes up unknown source mode. This has only happened since I received a new sky q box, I have done all the usual things over and over, sometimes 5 times before I can get a connection, ( switching off at mains) I have changed the connection wire after speaking to one of your advisors. This problem isn't going away, I am fed up with pretty much every other day haven't to switch off and on.

i need help with this.

Re: Source mode issues

Chodley — Tue, 10 Jun 2025 10:26:47 GMT

Which replacement HDMI cable did you use?

Is the box set to output 2160p / 10bit ?

Re: Source mode issues

Bronwen1 — Tue, 10 Jun 2025 10:25:51 GMT

I'm using the cable sky sent me, have no idea about the other thing.

Re: Source mode issues

Chodley — Tue, 10 Jun 2025 10:27:37 GMT

You said you'd tried another cable?

Check your video settings for the other question.

Re: Source mode issues

Bronwen1 — Tue, 10 Jun 2025 10:38:11 GMT

Looked can't find anything.

Re: Source mode issues

Chodley — Tue, 10 Jun 2025 10:44:46 GMT

Can't see the output resolution?

and the cable? Did Sky send a new one or something?

Re: Source mode issues

Bronwen1 — Tue, 10 Jun 2025 10:43:02 GMT

I'm looking in settings at system info, is this the right place.

Re: Source mode issues

Chodley — Tue, 10 Jun 2025 10:45:52 GMT

It's under Audio Visual

https://www.sky.com/help/articles/changing-the-screen-resolution-setting

Re: Source mode issues

Bronwen1 — Tue, 10 Jun 2025 11:14:30 GMT

I've phoned sky hopefully what they have told me will help, thanks for yours.