topic Re: Netflix in Sky Q

Netflix

Meschers — Mon, 09 Jun 2025 18:39:45 GMT

Hi, I had an email yesterday to say my Netflix subscription had been upgraded, which I did not request. When I tried to access Netflix this evening, all my profiles have gone and have been replaced by Spanish profiles! How do I get back tomy original Netflix subscription and my own profiles please?

Re: Netflix

MightyQuinn — Mon, 09 Jun 2025 18:42:16 GMT

Hi @Meschers It looks like your Netflix account has been hacked. I'm afraid that only Netflix can help you with that. This is very common and a quick Google should help you.

Re: Netflix

nigea99 — Mon, 09 Jun 2025 19:10:47 GMT

@Meschers wrote:
Hi, I had an email yesterday to say my Netflix subscription had been upgraded, which I did not request. When I tried to access Netflix this evening, all my profiles have gone and have been replaced by Spanish profiles! How do I get back tomy original Netflix subscription and my own profiles please?

hi @Meschers

Please also see this reply to another customer where @Invisiblename kindly provded some info which may help when contacting Netflix

https://helpforum.sky.com/t5/Sky-Q/Netflix-profile/m-p/4997429#M701639