topic Re: Sky box in Sky Q

Sky box

Aiden13 — Mon, 09 Jun 2025 09:00:32 GMT

I have to keep turning my main sky box off at the main power point wait and turn it back on to get it working same with the muti room boxes

Re: Sky box

oldfella — Mon, 09 Jun 2025 09:12:49 GMT

@Aiden13 wrote:

I have to keep turning my main sky box off at the main power point wait and turn it back on to get it working same with the muti room boxes

Hi @Aiden13

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

(Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.)

Re: Sky box

Aiden13 — Mon, 09 Jun 2025 14:02:54 GMT

@oldfella Thank you

i am also getting hard disc error come up on my screen too

thanks

Re: Sky box

Daniel0210 — Mon, 09 Jun 2025 14:07:01 GMT

@Aiden13

Try following this link. It should lead to a replacement box if needed

https://www.sky.com/help/articles/sky-q-hard-drive-errors

If you do need a new box remember to remove the viewing card from the faulty box.