topic Re: Frequency in Sky Q

Frequency

Marlene66 — Sun, 08 Jun 2025 20:38:34 GMT

Can anyone tell me how I check what frequency my WiFi is on?

Re: Frequency

MightyQuinn — Sun, 08 Jun 2025 20:42:01 GMT

Hi @Marlene66 That depends on your broadband provider, 5 GHz for Sky broadband or 2.4 GHz for all other providers.

Re: Frequency

Marlene66 — Sun, 08 Jun 2025 20:45:29 GMT

I'm on Sky broadband and asked them to change my frequency to 5 to avoid interference from my home alarm system. However my WiFi is still dropping out!

id like to know how I can check it's been changed?

Re: Frequency

xenon81 — Sun, 08 Jun 2025 21:09:03 GMT

Is it specifically the Sky Q TV system you're having problems with or your wifi/broadband in general? You will need to check your router settings to see what bands it is using and disable 2.4GHz if you really want to (i've never heard of that being necessary though and some older devices may not be able to connect).

Your alarm won't take up the entire 2.4GHz WiFi range so you probably just need to change channels (it's best sticking to 1, 6 and 11).

Re: Frequency

Marlene66 — Sun, 08 Jun 2025 21:15:23 GMT

Our WiFi keeps dropping out, and we're having issues resetting it also my daughter can't then connect her mini box!

I've no idea how to check my router to see what frequency we're on. I've tried using my phone but with with no joy? We were advised by a BT engineer, our last provider to get the frequency changed due to possible alarm interference.

I asked Sky to change the frequency which I assumed they did? but it doesn't seem to have made any difference!

Not sure what you mean by channels?

Re: Frequency

Chodley — Sun, 08 Jun 2025 21:29:11 GMT

Each wifi network runs on a channel (or a series of overlapping channels) within a frequency band (approx 2.4GHz, 5GHz, and more recently 6GHz) - those unlicensed parts of the spectrum, especially 2.4, are also used by other radio based things like alarm systems. Effectively a channel is a more specific frequency with a simple numbering scheme applied.

you'll have to login to your router with a web browser, using the admin credentials (or use a wifi scanning app like Apple's Airport Utility) to see which frequencies / channels it's using.