topic This Program can not be recorded. in Sky Q

This Program can not be recorded.

Jake+Harvey — Sun, 08 Jun 2025 14:28:46 GMT

i am an avid viewer of the Super Rugby from the Southern hemisphere and have been recording three or four games a week end for the last five months. i have been setting these to record as they are early in the morning due to the time zones.

we have reached the Semi Final stages and when i try to record the games on my planner i get the message

"This program can not be recorded "

Sky Sports Action 408 ....... 08:00am on Friday 13th June and 06:00am on Saturday 14th June25

Has anyone experienced this ?

How did you resolve it ?

i have spoken with customer services ....waist of time treated like a mushroom

many thanks in advance

Re: This Program can not be recorded.

Daniel0210 — Sun, 08 Jun 2025 14:30:44 GMT

@Jake+Harvey

I had this a few weeks ago with a programme my wife wanted to record. I emailed the Viewer Relations Team and they sorted it within 24 hours. Email them at viewerR@sky.uk

Re: This Program can not be recorded.

A.R.C — Sun, 15 Jun 2025 13:39:26 GMT

I have the same problem. I was away and as there have been 85 games so far and I think tjey have not made the games available less than 5 times. (I believe). Now we have the Semi Final and it is not available on Catch Up....WHY?

The second semi final is there!

It is like a team getting to the Semi Final and then not turning up to play. I would google it to find out if the game was played but if it was played then I am probably be shown the result.

Please do something about it.

Re: This Program can not be recorded.

Daniel0210 — Sun, 15 Jun 2025 13:46:30 GMT

@A.R.C wrote:

Please do something about it.

@A.R.C

With the number of years you've been on the Community you should remember this is predominantly a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here. Have you emailed the Viewer Relations Team as the OP was advised?

Re: This Program can not be recorded.

A.R.C — Sun, 15 Jun 2025 15:06:29 GMT

I know that it is NOT Sky but Sky staff do read it I am sure. So Just asking in case.

I have emailed Viewer Relations