topic Re: Upgrade to Sky Q in Sky Q

Upgrade to Sky Q

Frus — Sun, 08 Jun 2025 11:09:34 GMT

I was offered a free upgrade from Sky+ to SkyQ. Decided to proceed but have now been locked in "something wrong with order please call" state for 10-days or more. I have phoned and was promised install date confirmation within 24 / 48 hours but nothing! Is SkyQ worth the hassle and does anyone have any advice on how to 'unblock' my order as Sky appear to be totally non-proactive?

Re: Upgrade to Sky Q

nigea99 — Sun, 08 Jun 2025 11:21:56 GMT

@Frus wrote:

I was offered a free upgrade from Sky+ to SkyQ. Decided to proceed but have now been locked in "something wrong with order please call" state for 10-days or more. I have phoned and was promised install date confirmation within 24 / 48 hours but nothing! Is SkyQ worth the hassle and does anyone have any advice on how to 'unblock' my order as Sky appear to be totally non-proactive?

hi @Frus

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Upgrade to Sky Q

Addie15 — Sun, 08 Jun 2025 12:14:16 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Frus.

Re: Upgrade to Sky Q

nigea99 — Sun, 08 Jun 2025 12:17:38 GMT

BTW @Frus

It might be slightkly late but you may, also, wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q