topic Re: Remote problems in Sky Q

Remote problems

Norma26 — Sun, 08 Jun 2025 10:30:02 GMT

I'm trying too pair new remote but unsuccessful. My sky box won't switch on because my re

m doesn't connect

Re: Remote problems

Anonymous — Sun, 08 Jun 2025 10:52:56 GMT

@Norma26 I presume you've tried changing the batteries?

Re: Remote problems

Norma26 — Sun, 08 Jun 2025 13:30:51 GMT

It's a new remote & don't seem too have compartment for batteries. It's

new remote that came with Sky mini box

Re: Remote problems

Daniel0210 — Sun, 08 Jun 2025 13:42:51 GMT

@Norma26

It will need batteries to be able to work and the compartment is on the bottom.

Re: Remote problems

Norma26 — Sun, 08 Jun 2025 13:44:32 GMT

I would have to remove the complete back of remote

Re: Remote problems

Daniel0210 — Sun, 08 Jun 2025 13:48:38 GMT

@Norma26

No, there is a battery compartment. No need to dismantle the remote. Perhaps submit an image of the underneath of the remote so we can see what you're referring to.

Re: Remote problems

Norma26 — Sun, 08 Jun 2025 13:59:34 GMT

I have no idea how to upload photos to the community

Re: Remote problems

Daniel0210 — Sun, 08 Jun 2025 14:04:28 GMT

@Norma26

This link explains. It's very easy to do and once the image has been moderated/approved you can use the same image again if you wish.

https://helpforum.sky.com/t5/Did-you-know/Using-images-or-videos/ba-p/3711140

The remote will have a battery compartment, how else would it work.

Re: Remote problems

Norma26 — Sun, 08 Jun 2025 14:06:38 GMT

It's a seals unit

Re: Remote problems

Mark39 — Sun, 08 Jun 2025 14:10:19 GMT

Sky do not supply sealed remotes, to my knowledge. Tried the link?

Re: Remote problems

Daniel0210 — Sun, 08 Jun 2025 14:10:55 GMT

@Norma26

Here is the back of my mini box remote. I've arrowed the compartment

Re: Remote problems

Norma26 — Sun, 08 Jun 2025 14:13:01 GMT

My remote doesn't have a compartment. It's a sealed unit .

Re: Remote problems

Daniel0210 — Sun, 08 Jun 2025 14:15:22 GMT

@Norma26

Without you sending an image of what you're referring to we can't advise you any further. It won't be a sealed unit.

Does it look like mine on the back?

Re: Remote problems

lettice — Sun, 08 Jun 2025 14:46:27 GMT

All of the Sky Q remotes have had a similar battery compartment as the above posted picture shows.

Am wondering, even though you say Sky mini, you do not mean a Sky Puck.

That does have a different full back compartment, that can seem tricky to remove.

The front of the Sky Q remote looks like either of these;

Or is it a Sky Stream remote like this one below;

Which one do you have?

Re: Remote problems

Chodley — Sun, 08 Jun 2025 15:35:49 GMT

Yeah I don't think this is a Sky Q mini