topic Re: Broken picture in Sky Q

Broken picture

John1619 — Tue, 03 Jun 2025 08:32:54 GMT

TV picture breaks up and sound disappears. I have to change channel and go back again for it to return. Then it repeats. This has only been an issue since we recently updated to broadband. All the Satellite and network connections are suggestion ok but it continues to distort picture and sound

Re: Broken picture

oldfella — Tue, 03 Jun 2025 09:24:27 GMT

@John1619 wrote:

TV picture breaks up and sound disappears. I have to change channel and go back again for it to return. Then it repeats. This has only been an issue since we recently updated to broadband. All the Satellite and network connections are suggestion ok but it continues to distort picture and sound

Hi @John1619

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Broken picture

John1619 — Sat, 07 Jun 2025 22:53:52 GMT

Thank you for your guidance. I did give it a try but it didn't seem to clear the problem.
Im starting to think it's a dish issue now. The problem appears to get worse during strong winds. For the past few days it's been calm here and no tv issues. Fingers crossed 🤞

Re: Broken picture

Invisiblename — Sun, 08 Jun 2025 07:20:08 GMT

@John1619 wrote:
Thank you for your guidance. I did give it a try but it didn't seem to clear the problem.
Im starting to think it's a dish issue now. The problem appears to get worse during strong winds. For the past few days it's been calm here and no tv issues. Fingers crossed 🤞

I think you've just identified the problem - dish moving taking it slightly out of alignments with the satellite. Suggest you either need to book an engineer with Sky or get an independent in (at your own cost but probably quicker)

Re: Broken picture

lettice — Sun, 08 Jun 2025 07:28:22 GMT

As above, this sounds like a dish realignment is needed.

You can book an engineer visit online with the link at the end of this article;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/picture/articles/sky-tv-no-satellite-signal-sky-q-standard-help