https://helpforum.sky.com/t5/Sky-Q/My-recordings-are-not-loading/m-p/5006600#M702987 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4410285">@ANGino1</a>&nbsp;wrote:<BR /> <P>I've gone on to my recordings and it's not loading I've turned it off and checked wires and internet and that's all fine but recordings still won't come on&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4410285">@ANGino1</a>&nbsp;</P> <P>If you also cannot make new recordings you may have a hard drive issue.</P> <P>Work through the following link<BR /><A href="https://www.sky.com/help/articles/sky-q-hard-disk-error-messages" target="_blank">https://www.sky.com/help/articles/sky-q-hard-disk-error-messages</A><BR />If you have to order a new Q box this usually means a doorstep swap.<BR />Don’t forget to keep your viewing card from the failed box if you order a replacement.<BR />Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box.</P> Sat, 07 Jun 2025 12:33:03 GMT oldfella 2025-06-07T12:33:03Z https://helpforum.sky.com/t5/Sky-Q/My-recordings-are-not-loading/m-p/5006589#M702984 <P>I've gone on to my recordings and it's not loading I've turned it off and checked wires and internet and that's all fine but recordings still won't come on&nbsp;</P> Sat, 07 Jun 2025 12:20:25 GMT https://helpforum.sky.com/t5/Sky-Q/My-recordings-are-not-loading/m-p/5006589#M702984 ANGino1 2025-06-07T12:20:25Z https://helpforum.sky.com/t5/Sky-Q/My-recordings-are-not-loading/m-p/5006600#M702987 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4410285">@ANGino1</a>&nbsp;wrote:<BR /> <P>I've gone on to my recordings and it's not loading I've turned it off and checked wires and internet and that's all fine but recordings still won't come on&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4410285">@ANGino1</a>&nbsp;</P> <P>If you also cannot make new recordings you may have a hard drive issue.</P> <P>Work through the following link<BR /><A href="https://www.sky.com/help/articles/sky-q-hard-disk-error-messages" target="_blank">https://www.sky.com/help/articles/sky-q-hard-disk-error-messages</A><BR />If you have to order a new Q box this usually means a doorstep swap.<BR />Don’t forget to keep your viewing card from the failed box if you order a replacement.<BR />Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box.</P> Sat, 07 Jun 2025 12:33:03 GMT https://helpforum.sky.com/t5/Sky-Q/My-recordings-are-not-loading/m-p/5006600#M702987 oldfella 2025-06-07T12:33:03Z