topic Re: Remote control in Sky Q

Remote control

Kevin206 — Sat, 07 Jun 2025 11:11:11 GMT

My remote control won't work , I've replaced the batteries but it still won't work.

Re: Remote control

Kevin206 — Sat, 07 Jun 2025 11:14:23 GMT

Remote control

Re: Remote control

Daniel0210 — Sat, 07 Jun 2025 11:14:53 GMT

@Kevin206
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Remote control

Anonymous — Sat, 07 Jun 2025 11:14:55 GMT

@Kevin206 Try the troubleshooter here:

https://www.sky.com/help/articles/sky-q-remote-help

If that doesn't work you may need to order a replacement from Amazon.

Re: Remote control

Kevin206 — Sat, 07 Jun 2025 11:15:55 GMT

Remote control won't work, replaced batteries but still is not working .

can I get a replacement?

Re: Remote control

Daniel0210 — Sat, 07 Jun 2025 11:16:32 GMT

@Anonymous wrote:
If that doesn't work you may need to order a replacement from Amazon.

@Anonymous

No need. Sky will replace.

Re: Remote control

Daniel0210 — Sat, 07 Jun 2025 11:18:15 GMT

@Kevin206

Please read my earlier reply.

Re: Remote control

Anonymous — Sat, 07 Jun 2025 11:19:13 GMT

@Daniel0210 I forgot Sky did that for free with Q.