topic Re: Mini box connection problem in Sky Q

Mini box connection problem

Sarah1124 — Mon, 19 Aug 2024 09:49:54 GMT

Every time put tv on comes up with a black screen with you can't watch tv S there is a connection problem

only way to fix it is to unplug and reboot

we must do this 5 times a day how can this be fixed

Re: Mini box connection problem

oldfella — Mon, 19 Aug 2024 09:53:37 GMT

@Sarah1124 wrote:

Every time put tv on comes up with a black screen with you can't watch tv S there is a connection problem

only way to fix it is to unplug and reboot

we must do this 5 times a day how can this be fixed

Hi @Sarah1124

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Mini box connection problem

Sarah1124 — Mon, 19 Aug 2024 14:03:00 GMT

It was in eco standby mode

returned to active no longer does this connection problem

thanks

Re: Mini box connection problem

tony+george+baker — Fri, 06 Jun 2025 19:19:59 GMT

My problem in trying to get the mini boxes to join the network is that I cannot even turn the mini boxes on. The red light does not change and therefore I am unable to go to mini box setup to try the many answers given in the Sky help forum.

Re: Mini box connection problem

Laing1 — Fri, 06 Jun 2025 20:29:08 GMT

@tony+george+baker wrote:

My problem in trying to get the mini boxes to join the network is that I cannot even turn the mini boxes on. The red light does not change and therefore I am unable to go to mini box setup to try the many answers given in the Sky help forum.

@tony+george+baker what happens if you press the on button on the mini box. Incase you don't realise the red light is also the on button

Re: Mini box connection problem

tony+george+baker — Fri, 06 Jun 2025 20:58:46 GMT

Nothing the red stays red and I did know it was the on/off button.