Sky Q box problems

Dave377 — Fri, 06 Jun 2025 10:52:38 GMT

I am getting occasional satellite signal problems/picture break up when the weather is normal. Another problem is starting watching a film on Netflix causes buffering that freezes. Both are resolved by rebooting the Q box. I would like to speak to an engineer which seems impossible

Re: Sky Q box problems

Daniel0210 — Fri, 06 Jun 2025 11:11:17 GMT

@Dave377 wrote:

I am getting occasional satellite signal problems/picture break up when the weather is normal.

@Dave377
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

@Dave377 wrote:

I would like to speak to an engineer which seems impossible

You won't get to speak to an 'engineer' as they're out on the road. To speak to an agent call Sky which will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Sky Q box problems

Dave377 — Tue, 10 Jun 2025 08:27:51 GMT

The advice was useful but I think that problem is with the Q box as it work fine for a few hours before losing the signal and is rectified by rebooting the Q box.

topic Sky Q box problems in Sky Q

Sky Q box problems

Re: Sky Q box problems

Re: Sky Q box problems