topic Re: Sky Q box hard drive problem in Sky Q

Sky Q box hard drive problem

PeteS1956 — Thu, 05 Jun 2025 08:52:00 GMT

Turned on TV and Sky Q box has a problem with the disk drive. I have followed the instructions to reset the hard drive, all to no avail. I would like to get Sky to come out and replace the drive.

Re: Sky Q box hard drive problem

Chodley — Thu, 05 Jun 2025 09:17:52 GMT

They will replace the whole box with a doorstep swap

make sure you keep your viewing card AND swap power cables as there are two types.

you'll have to go through the troubleshooter

Re: Sky Q box hard drive problem

PandJ2020 — Thu, 05 Jun 2025 09:18:01 GMT

See here: https://www.sky.com/help/articles/sky-q-hard-drive-errors

Sky will not replace the drive, they will arrange a box swap. Remember to remove your viewing card before you give the courier your old box.

All recordings are lost, you can re-download any purchases.

Re: Sky Q box hard drive problem

Daniel0210 — Thu, 05 Jun 2025 09:19:17 GMT

@PeteS1956

They don't replace the hard drive. They replace the whole box, usually by a doorstep box swap.

Try following this link. It should lead to a replacement box if needed https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

If you do need a new box remember to remove the viewing card from the faulty box.

Re: Sky Q box hard drive problem

PeteS1956 — Thu, 05 Jun 2025 09:47:25 GMT

Thank you all very much for your prompt and accurate replies. I eventually got through to a Sky helper who has arranged a new box to be delivered.

Thanks again everyone 😀

Pete S.