https://helpforum.sky.com/t5/Sky-Q/Faulry-equiptment/m-p/5003832#M702688 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4407234">@Eric46</a></SPAN> , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A><BR />&nbsp;</P> Wed, 04 Jun 2025 11:00:24 GMT Greenfingers001 2025-06-04T11:00:24Z https://helpforum.sky.com/t5/Sky-Q/Faulry-equiptment/m-p/5002549#M702686 <P>New sky Q installed yesterday. 3 boxes work fine. One works for about 3minutes then freezes with a faint burning smell. Unable to reset have to switch power of and on then works again for abour 3 mins.&nbsp;</P><P>&nbsp;</P> Tue, 03 Jun 2025 06:42:58 GMT https://helpforum.sky.com/t5/Sky-Q/Faulry-equiptment/m-p/5002549#M702686 Eric46 2025-06-03T06:42:58Z https://helpforum.sky.com/t5/Sky-Q/Faulry-equiptment/m-p/5003832#M702688 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4407234">@Eric46</a></SPAN> , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A><BR />&nbsp;</P> Wed, 04 Jun 2025 11:00:24 GMT https://helpforum.sky.com/t5/Sky-Q/Faulry-equiptment/m-p/5003832#M702688 Greenfingers001 2025-06-04T11:00:24Z