topic Re: Intermittent Sky Q box in Sky Q

Intermittent Sky Q box

The3Parkins — Fri, 30 May 2025 11:22:21 GMT

Our Sky Q box seems to disconnect for no apparent reason. It can go days without a problem, but then can just cut off 4 or 5 times over the course of an afternoon/evening.

Re: Intermittent Sky Q box

Laing1 — Fri, 30 May 2025 15:52:40 GMT

@The3Parkins wrote:

Our Sky Q box seems to disconnect for no apparent reason. It can go days without a problem, but then can just cut off 4 or 5 times over the course of an afternoon/evening.

@The3Parkins You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1 then select
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote

Re: Intermittent Sky Q box

Chodley — Fri, 30 May 2025 22:37:40 GMT

Disconnect from what? The internet?

Re: Intermittent Sky Q box

The3Parkins — Sun, 01 Jun 2025 11:42:09 GMT

"Disconnect" as in switch off - Q Box and TV together...

Wondering if the fault is more TV related than Q Box 🤔

Re: Intermittent Sky Q box

Chodley — Tue, 03 Jun 2025 11:14:15 GMT

Does the power light change colour?

does the TV go off or lose the incoming signal? If the former, this sounds like the TV is turning off and telling the Sky box to do the same via HDMI-CEC

Re: Intermittent Sky Q box

The3Parkins — Thu, 05 Jun 2025 14:56:18 GMT

We had a new Q box fitted yesterday morning - all seemed fine until yesterday evening whne it crashed again. TV off as if no power, Q box still had green light on.

Previously, it has sometimes just re-started almost immediately without any intervention. Last night it didn't so we did the old IT engineer trick of Off and On at the wall, which worked!

We may go for a new TV next.....

Thanks for various suggestions and help....