topic Picture breaking up/pixelation in Sky Q

Picture breaking up/pixelation

Steven+S — Tue, 03 Jun 2025 05:44:28 GMT

My picture keeps breaking up across various channels and has been now for the past week. I've checked cables, reset my box and as far as I can see the dish has not moved or been damaged, the box tells me I have a strong signal. I'm in the West Midlands, anyone else having the same issues and does anyone have suggestions as it's making it near impossible to watch a programme?

Re: Picture breaking up/pixelation

Daniel0210 — Tue, 03 Jun 2025 06:00:19 GMT

@Steven+S

Are any error messages displayed because the most likely issue is dish misalignment?

You could check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

Re: Picture breaking up/pixelation

Steven+S — Tue, 03 Jun 2025 08:09:30 GMT

Thanks for the info, I’ll make the checks you have suggested, there are no error messages however.