problem with your satellite signal

Dcass08 — Mon, 02 Jun 2025 15:49:22 GMT

My Sky TV is coming on and going off every two or three minutes with a message showing:-

This channel is currently affected by a problem with your satellite signal

I have restared , turned off etc etc..

Any hlp Sky

Re: problem with your satellite signal

PandJ2020 — Mon, 02 Jun 2025 15:53:07 GMT

Here: https://www.sky.com/help/articles/sky-tv-no-satellite-signal

Re: problem with your satellite signal

Daniel0210 — Mon, 02 Jun 2025 15:54:52 GMT

@Dcass08
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

Re: problem with your satellite signal

Dcass08 — Mon, 02 Jun 2025 16:49:47 GMT

All fixed now

Thank you

topic Re: problem with your satellite signal in Sky Q

problem with your satellite signal

Re: problem with your satellite signal

Re: problem with your satellite signal

Re: problem with your satellite signal