topic Re: Paramount + fault in Sky Q

Paramount +

Lisa350 — Mon, 02 Jun 2025 13:42:54 GMT

My paramount + will not let me go any further than opening the App ? Won't let me stream anything

Paramount + fault

ChrisShaw63 — Mon, 02 Jun 2025 11:45:36 GMT

I can get into the app but when entering the menu it just freezes. It was fine last night but this morning I have this fault. I've rebooted both the Q box and wifi, updated box software and updated apps with no change. Please advise. Note: I have no issues with Netflix, Disney Plus or Prime.

Paramount Plus

Peter+Hutchinson — Mon, 02 Jun 2025 11:47:47 GMT

Anybody Paramount plus app Freezing when using it via Sky Q. I've had issues this morning. It works on other devices

Re: Paramount Plus

stereohaven — Mon, 02 Jun 2025 11:50:58 GMT

@Peter+Hutchinson wrote:
Anybody Paramount plus app Freezing when using it via Sky Q. I've had issues this morning. It works on other devices

Not personally and I have been watching in HD and 4K HDR (loved MobLand).

Usual suggestions are power cycle the box (unplug from the mains), same for the router and try an apps refresh in the hidden menu.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

Re: Paramount + fault

lettice — Mon, 02 Jun 2025 11:51:47 GMT

Sounds like you have tried all we would suggest to try and fix.

One thing though, an app refresh can sometimes take up to 24 hours to complete fully.

It does do a cache clean of the app as well as version checks.

If, when its 24 hours or so and you are still having the issue, come back here and we can try passing you to the Sky community messaging team for for further help.

Re: Paramount + fault

Mike_R — Mon, 02 Jun 2025 12:00:01 GMT

I'm having the identical problem - I just get a spinning circle.

It's not acceptable to simply say wait 24 hours.

The subscription is really expensive to get poor service.

What's going on?

Paramount + spinning

Mike_R — Mon, 02 Jun 2025 12:05:11 GMT

I've completed resets and online check reports no problem with connection.

But all i get on the Para+ app is a spinning wheel after ring to watch Mobland.

I get tonthe main menu but then scrolling freezes.

No problem with the remote batteries.

Any ideas (short of wait 24 hours which is not reasonable when paying so much for a subscription)?

Re: Paramount + fault

Alex35 — Mon, 02 Jun 2025 12:22:49 GMT

I'm having exactly the same issue but I can't get my box to refresh the apps either

Paramount plus

Anitakendall — Mon, 02 Jun 2025 12:24:01 GMT

Hi my paramount plus account lets me get in but it seems to crash bcuz I can't scroll any plus programs up n down or across has all my other apps r working perfectly so i want 2 find out why this is happening

Re: Paramount + fault

ChrisShaw63 — Mon, 02 Jun 2025 12:25:54 GMT

Can I log in via my TV bypassing the Q box, if so where would i find my login details?

Re: Paramount + fault

LisaLaw1 — Mon, 02 Jun 2025 12:34:48 GMT

I am also having these issues and have also done All the troubleshooting.

Come on Sky. Your subscription is expensive so your users would like some help please?

Paramount plus freezing

Purploid — Mon, 02 Jun 2025 12:44:31 GMT

I go to apps and select paramount +, launch app and select my profile fine. I navigate down once, then it just freezes. I have turned the box on and off. I have rebooted the router. I have updated the sky q box. I have refreshed the apps. Nothing has worked ..please help.

Re: Paramount + fault

MightyQuinn — Mon, 02 Jun 2025 12:45:52 GMT

@Mike_R wrote:
It's not acceptable to simply say wait 24 hours.

Hi @Mike_R Is that what Sky told you?

Re: Paramount + fault

PandJ2020 — Mon, 02 Jun 2025 12:47:39 GMT

@ChrisShaw63 wrote:
Can I log in via my TV bypassing the Q box, if so where would i find my login details?

Yes. When I signed up I wrote down my password. (If you didn't then click on 'Forgot password?' https://www.paramountplus.com/gb/account/signin/)

I've just tried Q app and indeed freezes (I think when trying to stream first Ads).

Works perfectly on my native TV app.

Re: Paramount + fault

PandJ2020 — Mon, 02 Jun 2025 12:49:24 GMT

@LisaLaw1 wrote:
I am also having these issues and have also done All the troubleshooting.
Come on Sky. Your subscription is expensive so your users would like some help please?

Appears Q app does have an issue, try another device:

https://support.paramountplus.com/s/article/PI-I-already-have-a-Paramount-subscription-how-can-I-sign-in-on-my-device?language=en_US

Re: Paramount Plus

Steve1519 — Mon, 02 Jun 2025 13:18:16 GMT

I've got the same problem, Paramount Plus was working fine yesterday and I was trying to finish watching the rest of Mobland and now I can't, just get a spinning circle and nothing loads up.Very frustrating all the other apps and everything else on my sky q box is working fine.

Paramount + issue

Alison+Paul — Mon, 02 Jun 2025 13:42:52 GMT

Paramount + is freezing on first screen. Scrolling not working. Tried accessing on 2 different tvs in my house - what should I do?

Paramount plus will not

Tmon — Mon, 02 Jun 2025 13:53:55 GMT

When I go on paramount+ channel it will not load

Re: Paramount mob land won’t play the late’s episode start and stop a 8second from end of advert

JG44 — Mon, 02 Jun 2025 13:55:02 GMT

I'm trying to watch Mobland with loading issues on Paramount+ via my Sky subscription with my SkyQ box. I'm guessing it's an app, is there another way to watch Paramount+ via Sky?

If Sky subscribers have to contact Paramount because Sky won't do this on behalf of its subscribers, then please can you give us Paramount's contact details.

Thank you.

Re: Paramount +

ian1969uk — Mon, 02 Jun 2025 13:57:13 GMT

Same here, some on Twitter reporting same thing too.